Server Management Plans Terms & Conditions
- Wednesday, 1st January, 2020
- 01:00am
Server Management Plans Terms & Conditions
1. Access and Responsibilities
- When subscribing to our server management plans, clients entrust us with the administration and maintenance of their servers.
- By default, root access is not provided to clients under managed service plans to ensure security, stability, and consistency in server configurations.
2. Root Access Policy
- If a client insists on receiving root access, our responsibility is limited to system monitoring, issue resolution, and general maintenance.
- Any changes, modifications, or configurations made by the client after receiving root access are outside our scope of responsibility.
3. Data Loss & Security Disclaimer
- If root access is granted to the client, we are not liable for:
- Data loss resulting from misconfigurations, accidental deletions, or security breaches.
- Unauthorized access due to client-side security weaknesses.
- System failures or performance degradation caused by client modifications.
4. Service Coverage & Limitations
- With root access granted to the client, our role shifts to a best-effort support model, which includes:
- Resolving issues as they arise.
- Monitoring the system's health.
- Providing recommendations.
- However, we will not be responsible for restoring configurations, recovering lost data, or troubleshooting issues caused by client-side modifications.
5. Agreement & Acknowledgment
- By accepting root access, the client acknowledges these terms and agrees that our responsibility is limited to the service scope defined above.
- Any disputes regarding system stability, security, or data integrity after granting root access will be considered outside our liability.
